Effective Date:
Urban Flywheel (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you access or use our website, mobile application, or services (collectively, the “Platform”). By using our Platform, you agree to the practices described in this policy.
- Information We Collect
- Personal Information:
When you register, place an order, or interact with our Platform, we may collect:
- Name, email address, phone number, billing and shipping addresses
- Payment information (through secure third-party gateways)
- Account login credentials
- Non-Personal Information:
We may collect data such as:
- Device type, browser, and operating system
- IP address and location data
- Platform usage and browsing behavior
- How We Use Your Information
We use your data to:
- Process orders, payments, and deliveries
- Communicate order updates, promotions, or important notices
- Improve our Platform and customer experience
- Detect fraud, ensure security, and comply with legal obligations
- Sharing Your Information
We do not sell your personal data. Information may be shared only:
- With Sellers for fulfilling orders
- With logistics or payment partners for delivery and payment processing
- To comply with legal obligations or respond to lawful requests
- Cookies & Tracking Technologies
We use cookies, pixels, and similar tools to:
- Remember your preferences and login information
- Analyse usage patterns and improve services
- Serve personalized marketing content
You can manage or disable cookies in your browser settings, though some features may not function properly if cookies are blocked.
- Data Security
We implement reasonable technical and organizational measures to protect your personal data. While we strive to protect your information, no online platform can guarantee complete security.
- Your Rights
You have the right to:
- Access, correct, or update your personal information
- Request deletion of your data, subject to legal and business requirements
- Opt out of marketing communications
To exercise these rights, please contact us at support@urbanflywheel.com.
- Retention of Data
We retain your personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, or enforce agreements.
- Children’s Privacy
Our Platform is intended for users 18 years or older. We do not knowingly collect information from children under 18.
- Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read the privacy policies of any external sites you visit.
- Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted with a new effective date. Continued use of our Platform constitutes acceptance of the updated Privacy Policy.